Care, shipping and packaging
Please just message me if you have any specific queries, I'll be adding some FAQs as I progress!
All handmade pottery should be handled with care, however as my pots are fired at over 1200ºC, so are dishwasher safe. Over time dishwashers can sometimes dull/scratch glazes, so to keep their fresh good looks it may be advisable to hand wash.
I'm very happy to discuss custom orders, given that every item is hand made and fired twice, the lead times on custom orders can be a few weeks.
I carefully package all orders to be as robust as possible, and where possible I try and reuse packaging and bubblewrap, and reduce my use of fresh single use plastics.
Your order will be posted within 2 or 3 working days after you've placed your order. A confirmation email will be sent once shipped. Everything is sent Royal Mail 2nd Class as standard which can take 2-3 working days, though in these COVID times I'm finding delivery times are a bit longer, unfortunately. Let me know if you'd like your order by 1st Class or Tracked Delivery and I can arrange that for you with an added fee.
It seems that Post-BREXIT purchases over £135 will be subject to charges on delivery, I suspect most Hicksmade orders will be under the threshold, but please be advised!
US AND REST OF THE WORLD SHIPPING
Unless I’ve arranged otherwise international orders will be pouted within 2 or 3 days via Royal Mail International.